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We want to make sure that you have all the support you need for quick and easy hair removal success!

Email hello@sugarsugarwax.com for direct assistance

What is the Sugar Wax made of?

Sugar, organic lemons and water! That’s it. All of the ingredients are natural and responsibly sourced. Even the processing is so clean that you can eat the sugar wax.

Does sugaring hurt?

Sugar wax doesn’t stick to living skin so you barely feel it when you remove the hair. If you’ve never removed hair from the follicle the method doesn’t matter, you’ll feel it.

Is sugaring safe for sensitive skin?

Sensitive skin is the reason that our Glow Goop exists. We’ve made a formula to give people with sensitive skin and conditions like eczema, psoriasis and rosacea an option that didn’t exist before.

What type of hair does it work on?

Every type of hair; fine, coarse, long and short. You only need about half the length of a grain of rice to effectively remove the hair.

Can Sugar Wax be used for sensitive areas like bikini and underarms?

Yes. Sugaring is made for sensitive areas. It’s so gentle on the skin that it’s gotten a reputation as the BEST method of hair removal for sensitive skin and sensitive areas.

What age is appropriate for Sugaring?

You can start sugaring at any age because our formula is safe. No burns. No overstripping the skin. We have customers that use it for their kids as young as 10.

Do men use Sugaring Wax?

Yes. In fact our Glow Goop won askmen.com’s BEST BODY HAIR REMOVER award.

How hard is this to use?

It’s easy enough for a 10 year old to use. But for most people it takes a few tries to get the hang of it. So be patient with yourself.  

How much time does it take to Sugar?

When you’re new to sugaring, the process is slower. But even if it takes you an hour to sugar your legs, you’ll only have to do it every 4-6 weeks.

How much sugar should I use?

Depends on the size of the area that you’re sugaring. A hazelnut size lump is all you need to sugar your upper lip. For your legs you’ll want the lump closer in size to a golf ball.

How much hair can I remove with one lump of sugar wax?

A lot. Each lump of sugar wax can be used 8-10 times to remove hair from an area. So it depends on the size of your lump.

I’ve never seen this technique, why is it different from waxing?

Sugaring is the opposite of waxing in every way. Isn’t it time we have a better, safer and easier way to remove unwanted hair?

Why are strips not used for this technique?

You don’t need them because the sugar holds together. You also get a lot more use out of your sugar wax when you can reuse it 8-10 times.

How do I clean up the Sugar?

Our Sugar is water soluble for easy cleanup. Simply wash the sugar off under warm water and the Sugar will dissolve. It is completely safe to be washed down the drain and bio-degrades quickly.

Can Sugaring prevent or heal strawberry legs?

Yes. Strawberry legs is caused by overstripping and damaging the skin around pores. Sugaring exfoliates and heals that scar tissue without causing any harm or damage.

What do I do if I am sweating while Sugaring?

Sweat and any form of water gets in the way of the sugar wax sticking to hair, so turn on the AC, grab a fan and use the Detox Dust drying powder to absorb excess moisture.

How long does my hair need to be for sugaring?

The length of half of a grain of rice. As long as the hair you see on top of the skin is longer than the root under the skin you’ll have enough leverage to remove it.

Why do I need Detox Dust Powder?

Water gets in the way and doesn’t let the sugar wax stick to hair. You need to keep the skin dry while sugaring. Especially sweat-prone areas like underarms and upper lip.

Why does it hurt much less after I’ve sugared a few times?

When you remove the hair from the follicle, the new follicle forming takes time to bond to the blood vessel and nerve endings, so if you keep sugaring the follicle gets weak.

Is Sugar Sugar Wax Vegan Friendly and Cruelty Free?

Yes. We love all furry creatures and don’t intend to ever use them in our products or test our products on them. 

What if my Sugar is too soft? How do I know if the Sugar is too soft?

Sugar wax gets softer with every application from the heat of your skin. Try sugaring during a cooler time of day; morning or evening.  

What if my Sugar is too Hard?

Sugar wax is supposed to be applied at room temperature. If the wax is so hard that you can’t move it. Pop it in the microwave for 5-10 seconds to soften.

Is the Sugar Reusable?

Yes. You can reuse it 8-10 applications in one session. You’ll know when it’s time for a new piece because the wax will soften and won’t hold together as well.

Is Sugaring an effective hair removal technique for women with PCOS (Polycystic Ovary Syndrome)?

Yes. Sugaring is quickly becoming the hair removal method of choice for women that suffer from PCOS and hirsutism because it’s gentle and effective.

Is this safe to use while I am pregnant?

Absolutely. During pregnancy your skin is sensitive and absorbent. What you put on your skin matters tremendously. Sugaring is gentle enough for a baby bump.

Is sugaring safe for a Diabetic?

Yes. As long as you’re not eating the sugar wax while you’re sugaring your body, you’re safe.

How will sugaring effect my tan and or sunburn?

Sugar before, not after time in the sun. The exfoliation will give you a fresh canvas to sun and your tan will last longer.

Why do I have bruises after sugaring?

You’re doing it wrong. When you remove the sugar wax keep your hand close to the skin. Don’t pull up and away from the skin and you’ll be fine. 

What is your return policy?

We are committed to ensuring you succeed with sugaring and will do whatever it takes. If you're having trouble sugaring just send us a note at hello@sugarsugarwax.com and we'll get one of our sugaring experts to connect with you and walk you through it. Unfortunately, due to the nature of the product we don't accept returns into our facility.